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Best Care Framework

March 01, 2021


The aim of the TOTW is to provide Emergency Department staff with the knowledge and understanding of the Best Care Framework. Best Care Framework underpins our clinical governance system at Western Health.

The Clinical Governance Standard (Standard 1 – NSQHS) aims to ensure that there are systems in place within health service organisations to maintain and improve the reliability, safety and quality of health care.

Why is this important:

Best Care – should be at the forefront of every activity at Western Health, whether it be clinical or non-clinical. Every staff member at contributes to the delivery of Best Care.

What does this look like in practice?

Person-centred Care

For patients:

‘I am seen and treated as a person’

For staff:

Involves seeing the person in the patient and providing care that is welcoming, respectful and designed to engage patients in care decisions and management of care.

Co-ordinated Care

For patients:

‘I receive help, treatment and information when I need it and in a coordinated way’

For staff:

Involves providing prompt access to patient services, with a smooth patient journey that is designed to optimise time to care through efficient service provision.

Right Care

For patients:

“I received care that makes me feel better”

For staff:

Involves appropriate, equitable and effective care for each person

Safe Care

For patients:

“I feel safe”

For staff:

Involves the design and delivery of care and services to minimise the risk of patient harm

Best Care Governance

A number of quality systems support the governance of Best Care.

These systems are grouped under five headings – Leadership, Process, Workforce, Improvement and as the central point ‘Patient First’.

Supporting Documents

Best Care QRG