March 01, 2021
The aim of the TOTW is to provide Emergency Department staff with the knowledge and understanding of the Best Care Framework. Best Care Framework underpins our clinical governance system at Western Health.
The Clinical Governance Standard (Standard 1 – NSQHS) aims to ensure that there are systems in place within health service organisations to maintain and improve the reliability, safety and quality of health care.
Best Care – should be at the forefront of every activity at Western Health, whether it be clinical or non-clinical. Every staff member at contributes to the delivery of Best Care.
‘I am seen and treated as a person’
Involves seeing the person in the patient and providing care that is welcoming, respectful and designed to engage patients in care decisions and management of care.
‘I receive help, treatment and information when I need it and in a coordinated way’
Involves providing prompt access to patient services, with a smooth patient journey that is designed to optimise time to care through efficient service provision.
“I received care that makes me feel better”
Involves appropriate, equitable and effective care for each person
“I feel safe”
Involves the design and delivery of care and services to minimise the risk of patient harm
Best Care Governance
A number of quality systems support the governance of Best Care.
These systems are grouped under five headings – Leadership, Process, Workforce, Improvement and as the central point ‘Patient First’.
