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Roles and Responsibilities - SHED - Triage Clerk


This quick reference guide provides staff an overview of the roles and responsibilities of the Clerical staff member responsible for the coordination of the clerical and administrative procedures for patients arriving to the ‘walk in’ Triage Area, for both adults and children.

The main role of the Triage Clerk is ensuring patient admission details are entered in accordance with the Victorian Emergency Minimum Dataset (VEMD) business rules.  The Triage Clerk works to ensure the patients have a positive experience.

All patients arriving at SHED are clerked after being triaged by the Nursing staff using iPM and EDIS, which then creates an encounter on EMR.


The primary responsibility of the Triage Clerk is to provide the patients with a positive patient experience from a customer service perspective by working collaboratively with the Triage Nurses.

Clerical staff may also assist with communication in the case where a resus pack may be required for the clinical team or calling a code via 444.  The Clerical team will communicate closely with the Triage nursing staff to ensure all patients are efficiently looked after during initial presentation to SHED by ensuring collaboration and cohesion of the triage multidisciplinary team.

The Triage Clerical staff are responsible for accurate data entry relating to patient demographics, up to date GP information and next of kin details.  Entering relevant compensable information for finance and taking payment for overseas visitors not entitled to Medicare bulk billing within Australia.

Role Details

  1. Clerk new presentations including placing a wristband on patients
  2. Enter/confirm patient demographic details on iPM and link with EDIS entry from Triage Nurse
  3. Answer departmental phone calls in a timely manner
  4. Direct foot traffic within the Department to ensure a positive experience for all patients and visitors to the department
  5. Communicate and work together with Triage Nursing staff and other clerical team members regarding patients demographic needs for entry on iPM and EDIS
  6. Complete any other tasks relevant to patients clerical needs

Supporting Documentation

  • Position Description
  • Orientation handbook