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Sunshine Hospital ED

The Sunshine Hospital Emergency Department (SHED) provided 79,548 episodes of care in the 2020/21 financial year. This is below the 2018/19, & 2019/20 presentation numbers. The man driver of the decreased presentations was reduced Paediatric presentations due to the COVID pandemic, and associated lockdowns.

The SHED services the growing population of Melbourne’s outer Western suburbs. This area of Melbourne’s population increased by 16.5% between the last two population censuses (2011 and 2016). The population of this area is forecast to continually grow, government agencies are forecasting population growth to 1.2 million people at 2030.

The Sunshine Hospital Emergency Department received capital infrastructure funding to expand its physical capacity in 2017. The expansion has more than doubled the available space to provide clinical care to the community.

Our Department

The role of the Sunshine Hospital (SH) Emergency Department (ED) is to receive, assess, stabilise and manage patients across all age groups who present with a wide variety of urgent and complex conditions. The range of conditions includes major/minor trauma, surgical, medical, obstetric, communicable/non-communicable infections & mental health conditions.

Patients either self-present or are referred to the ED. For the full year of 2019/20 over 31% of patients arrived at the SHED by Ambulance.

Currently Sunshine Hospital is classified as a Level 3 ED, suitable for managing the most complex cases and providing some sub-specialty services, Paediatric and a large obstetric service. It is a designated Metropolitan Trauma Service for adults; however major trauma cases are transferred to major trauma centres.

The Department is separated into five clinical areas, that are each led by a multidisciplinary team. The areas are, Triage and Emergency Services Arrival, Resuscitation, Adult Acute, Children’s, and Short Stay. Patients are streamed to the most appropriate clinical area based on a defined clinical and demographic criteria.

Our Vision

Together, delivering safe, high quality emergency care to the community of the West.

What is Important to us

The Delivery of ‘Best Care’

  • Person-Centred: Care I am seen & treated as a person.
  • Co-ordinated Care: I receive help, treatment & information when I need it & in a co-ordinated way.
  • Right Care: I receive care that makes me feel better.
  • Safe Care: I feel safe.

Caring for our patients

  • Our patients receive appropriate clinical assessment, decision making and initiation of quality care.
  • Our patients are streamed to the most appropriate point of care without delay.
  • Our processes improve access and flow to support the reduction of unnecessary waiting times for patients.
  • We are respectful, caring and responsive to the needs of our patients, and their support people.
  • We communicate clearly, accurately and compassionately.
  • We provide care in an environment designed to meet unique needs of our community.

Our staff

  • Our staff feel valued, supported and safe at work.
  • We prioritise professional growth, through skill, experience, and personal development.
Patient Journey Map v3 Outlined

Health Support Services

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How we operate

The infographic to the left, provides a visual representation of the relationships between the clinical environments of the Sunshine Hospital Emergency Department.

The provision of care in each clinical area is provided by a clinical team. These clinical teams work together to manage the patient demand of the day.

The teams are responsible for an defined area of clinical space, receiving patients based on the streaming principles outlined in The Streaming of Patients – SHED QRG. At a high level the patient journey at the Sunshine Hospital Emergency Department will include :

  1. Triage & Registration
  2. Patient Streaming
  3. Waiting
  4. Nursing and Medical Assessment +/- Allied Health
  5. Nursing and Medical Treatment +/- Allied Health
  6. Disposition
    1. Discharge to the Community
    2. Admission to an inpatient environment.