RecognisED - Western Health Emergency Department

Welcome to recognisED! The unitED program that provides a forum for staff to recognise their colleagues for their everyday contributions and hard work.

In mid-2020 we distributed a survey to all staff of the Western Health Emergency Departments, asking them to identify and explain the traits they valued most in a colleague. We received one hundred and twenty responses in total. The results of the survey allowed us to develop the recognisED peer to peer recognition program. The results were surprisingly clear cut with four traits standing above the rest.

They are;

Team Player
Critical Thinker
Approachable
Effective Communicator.

Additionally, many of the traits represented in the Western Health CARES (Compassion, Accountability, Respect, Excellence and Safety) were communicated through the survey.

So how does this work? It’s simple just follow the below process:

Simply click the link below to access the recognisED submission form.
Please enter yours and the colleague you are recognising’s full name.
Select the trait you want to recognise them for displaying/living.
Provide a short statement detailing why you appreciate working with them, and the impact they have on the team or our patients.

Once submitted the feedback will display on a site based feed. In the coming weeks we will organise for this feed to be displayed in the common areas of each department.

We need your help to achieve our goal of recording a 500 incidents of peer to peer recognition across all three sites in 2021.

Click here to make a nomination.

recognisED values

Team Player

A colleague who:

Works effectively with the entire multidisciplinary team to achieve common goals.
Recognises the value that different perspectives and cultures bring to the team
Takes into account other people’s opinions and varied levels of skill, and experience
Holds themselves and others accountable to meet individual and team commitments
Makes work enjoyable and easy for others
Expresses thanks for another person’s contribution or expresses admiration for the quality of the contribution

Critical Thinker

A colleague who:

Applies their knowledge and skills to advance the department’s goals
Makes good and timely decisions
Makes sense of complex, high quantity and sometimes contradictory information to effectively solve problems
Is able to think quickly and effectively within the ever changing environment of the Emergency Department.
Exhibits excellent understanding and application of department and organisational policies and procedures.
Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
Creates new and better ways for the department to be successful

Approachable

A colleague who:

Gains the confidence and trust of others through honesty, integrity and authenticity
Welcomes staff members into their conversation, group or task
Modifies their activities or space to help another person participate or work more effectively
Is open, accepting, and accommodating, of all, staff, patients, carers and family members.
Builds partnerships and works collaboratively with others to meet shared objectives
Adapts approach and demeanour to match the shifting demands of different situations.

Effective Communicator

A colleague who:

Effectively conveys information to others in a clear and simple manner that is easily understood.
Demonstrates the ability to actively listen when others are relaying information.
Develops and delivers verbal and written communication that conveys a clear understanding of the unique needs of different audiences i.e. staff, patients, careers and families.
Relates openly and comfortably with diverse groups of people.

Western Health CARES values

A colleague who, models the Western Health CARES values of:

Compassion – consistently acting with empathy and integrity.
Accountability – taking responsibility for our decisions and actions.
Respect – for the rights, beliefs and choice of every individual.
Excellence – inspiring and motivating innovation and achievement.
Safety – prioritising safety as an essential part of everyday practice.

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recognisED – 500

Help us achieve our aim of recording over 500 incidents of peer to peer recognition in 2021.

Nominate your colleagues for the great work they do every day, now!