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Intercom System - SHED QRG

This document provides a summary of best practice in relation to use of the intercom system. The summary has been created to support staff during the Sunshine Hospital Emergency Department Redevelopment transition and early post-move period, and has been endorsed by the ED Leadership Team.



The following QRG will outline the features of and how to use the intercom system throughout the SHED Expansion. The intercom system is AIPhone, model IX-MV7.



This QRG applies to all staff at SHED who will be likely to use the intercom system



It is the responsibility of the Nurse Unit Managers and Directors of the Emergency Departments of each site to ensure the relevant staff are familiar with this QRG


Guideline/Process Details

Intercom Layout and Status Indicators

Intercom Layout

Please use the below diagram to become familiar with the components of the intercom system

Figure 1: Intercom layout

Status Indicators

Please review the below table to familiarise with the status indicators you may encounter when using the intercom system

Figure 2: Status Indicators


Home Screen

The SHED Intercom system has been set up with the below Home Screen

Figure 4: Home Screen

Receiving a Call

Calls can be received using the handset or with hands-free.

Please see below on how to manage a call using hands-free:

 Figure 5: Receiving a Call


Figure 6: Ending a Call

If the calling destination is located in an environment prone to echoing, your voice and ambient noise may echo and be heard on the station during a call.

This can be improved by adjusting the microphone volume on this station or the receive volume on the other station.

Lifting the handset during a hands-free call will switch the call to the handset

Monitoring a Door Station

Monitoring a door station

Video and audio of a station and network camera can be monitored

Audio of the station that initiates monitoring cannot be heard by the other party during monitoring.

The station being monitored may provide a notification tone or flashing LED to alert that monitoring is in progress, depending on the configuration of the individual station.

While monitoring, if the patient receives a call from another station, monitoring will end

Adjusting video and volume controls

Adjusting video and volume controls

Video relay can be improved and compensated for low-light or highly exposed conditions using the automatic features and the brightness controls


Press [OFF] to turn on the automatic compensation features, including backlight and night-time compensation


Press [ON] during compensation to return the image to the state it was in prior to compensation


From this panel you can also control the brightness of the screen, and the speaker, microphone and ringtone volume



General Notes

Intercoms do not currently have the following functions:

  • To call through to another intercom
  • To call internal or external phone numbers
  • To page
  • Scan Monitoring
  • Unlocking a door
  • Recording video/audio

These options are under review and may become available in the future


Supporting Documents

IX Series Operations Manual

AIPhone Website


Document Governance

Title: Intercom System – SHED
Version: 1.0
Date Published: September, 2021
Date of scheduled review: February, 2022
Author:  Approver: 
Jordan Lakin SHED Leadership Team
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