This document is a summarised version of Clinical Handover QRG, Paths Of Travel QRG and Duress Alarms in SHED QRG. The summary has been created to combine best practice information into one document specific to the Emergency Department, and has been endorsed by the ED Leadership Team. Staff should review the supporting QRG’s if they require further information.
This QRG provides an overview of communication areas of change within the SHED.
This QRG will apply to all staff that work in SHED, including staff members that visit SHED.
The responsibility of this QRG will sit with the leadership team of SHED, including all workforces, where they will educate and update staff with these changes.
On the 10th of March 2021 the SHED Expansion was officially opened. Comprised of many different clinical and staffing areas, SHED now has a larger floor area and a larger ED staff team across all disciplines. To assist staff allocation, communication and efficiency, ED Status and other tools have been established. Effective and efficient communication is key to patient flow and safety.
Overview of how we communicate in the SHED |
 Tools we use to communicate V1 |
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Location |
ED Status – Allocations Board |
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Handover screens |
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Ambulance Victoria (AV) arrivals boards |
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Down Time Viewers |
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Second Screen
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Patient information screens
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Image 1: Example SHED Desktop Phones |
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ED Status is a computer program that allows us to:
ED Status is located on TV screens around the SHED for ease of access. When accessing ED Status allocation/phone tab you can tick the ‘Auto-scrolling’ box for the list to auto-scroll the staff allocations and phone numbers. All disciplines will have access to this board and will be able to check and update contact numbers as required.
The Nurse In Charge (NIC) will have the responsibility of updating the board with nursing shift allocations and phone numbers, nursing staff are not to update independently. Allocations are date stored and can be printed using the print button. In case of an outage the pods would revert to the use of a small whiteboard and a book.
ED site specific overview |
ED Real time dashboard is an application in FirstNet that measures various metrics of the ED |
SHED PA |
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Image 2: PA system |
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Image 3: PA system close up |
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The unitED microsite is designed to deliver news and updates on a semi-regular basis, coupled with a weekly update email across all campuses and targeted email updates as required. The microsite aims to improve communication practices and encourage staff collaboration. Specific goals of the unitED microsite are as follows:
The unitED microsite contains content including:
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unitED microsite |
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| recognisED | Nomination program designed to encourage and represent peer-peer recognition within the Western Health ED’s.
Nominations can be submitted against a framework of selected traits gathered from a group survey conducted within the ED’s An email is sent out at the end of each month highlighting the individual nomination to the nominee, and appropriate line managers and divisional manager |
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quality EDucation |
quality EDucation is designed to assist staff to have easy access to simple education material about the Quality and Safety priorities of the departments. These priorities are aligned to the National Safety and Quality Health Service (NSQHS) Standards.
The quality EDucation page also strives to list the latest in upcoming educational events, both internal and external. |
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General and specific information from each campus ED |
Each campus is broken down into easily readable information regarding roles and responsibilities of team members, pathways of travel, and map layouts. Associated policies and procedures are also outlined here for viewing ease. |
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researchED |
Western Health ED has a proud track record of research and innovation and is considered a world leader. In this section you will find some of the latest research projects involving the Western Health Emergency Departments. |
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Quick Reference Guides |
Quick reference guides have been developed to support ED specific policies, procedures and guidelines, and cover a whole range of topics. A regular review of the QRG’s is encouraged as they are regular reviewed and updated as information changes. |
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News and Updates |
The News and Updates section regularly reports on the latest happenings across Western Health ED. |
| Title: | Communication Changes in SHED | |
| Version: | 3.0 | |
| Date Published: | June, 2022 | |
| Date of scheduled review: | June 2025 | |
| Author: Shed Leadership Team | Approver: Shed Leadership Team | |
| Reviewed: 7/6/23 | Reviewed by: Ian Law | |
