This document is a summarised version of P-GC7-Best Care and Live Best Care Framework (Western Health). The summary has been created to combine best practice information into one document specific to the Emergency Department, and has been endorsed by the ED Leadership Team. Staff should review the policy and microsite if they require further information.
The aim of this QRG is to provide Emergency staff with the knowledge and understanding of the Best Care Framework in relation to ED.
This QRG applies to all presentations to the Emergency Department.
It is the responsibility of the Nurse Unit Managers and Directors of the Emergency Departments of each site to ensure the relevant staff are familiar with this QRG, that it is implemented according to the guidelines as outlined within, and that there is compliance by all staff members.
Western Health’s is that each of our patients receives ‘Best Care’ with us, every time. This means that we work together and in partnership with our patients to achieve the following outcomes for every patient:
Involves seeing the person in the patient and providing care that is welcoming, respectful and designed to engage patients in care decisions and management of care.
Involves providing prompt access to patient services, with a smooth patient journey that is designed to optimise time to care through efficient service provision.
Involves appropriate, equitable and effective care for each person
Involves the design and delivery of care and services to minimise the risk of patient harm
A number of quality systems support the governance of Best Care.
These systems are grouped under five headings – Leadership, Process, Workforce, Improvement and as the central point ‘Patient First’.
| Title: | Best Care Framework in the Emergency Department | |
| Version: | 1.0 | |
| Date Published: | February, 2021 | |
| Date of scheduled review: | 15/02/2024 | |
| Author: Bradley Van Ooi | Approver: ED Leadership Team | |
| Reviewed by: Ian Law | Date: 16/02/2023 | |
