Welcome to quality EDucation. A central location of resources related to the quality and safety priorities of the emergency medicine program.
The quality EDucation initiative aims to simplify quality and safety information and messaging, while also providing staff with regular information about how we perform in against important quality and safety metrics. Communication about quality and safety will come in three forms:
Each week a Theme of the Week (TOTW), will be published on the unitED microsite. The TOTW will focus on a very specific quality and safety topic. The TOTW will be presented and discussed at pre-shift huddles through the week, and staff will be invited to discuss any issues related to that topic with their peers and their line manager.
A suite of easy to understand Quick Reference Guides (QRGs) will be developed to support staff to keep up to date with clinical and operational best practice in the department. Most QRGs will link to a department or organisational Policies, Procedures or Guidelines. The content of the QRG will summarise the key information of the PPG. In some cases PPGs will be produced to promote a change in practice, supporting staff to adopt the change.
Each week a new know how we are doing update will be published on the unitED microsite. The information in these update’s will communicate our performance against important quality and safety priorities. The aim of sharing this information with staff is to promote a conversation about opportunities for improvement, while highlighting the areas where we perform very well.
In January we are introducing some important changes.
The ED Observation chart is changing. The changes predominately impact the charts risk screening questions. These changes have been implemented to make sure our departments comply with Standard – 5: Comprehensive Care of the National Standards.
Staff should observe and understand changes to following sections of the observations chart:
The following documents are available, will support staff to familiarise themselves with the changes.
The Western Health Emergency Departments, are industry leaders in the early identification of behaviours of concern that can lead to incidents of occupational, violence and aggression. Early identification often of these behaviours reduces the incidents of occupational violence and aggression in our departments.
In January we are implementing some changes to further improve how we manage behaviours of concern in our Emergency Departments. These changes include:
To familiarise yourself with the changes the following documents are available.
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Please review the webinars and associated content located at
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Our vision for the quality EDucation project, is to create a set of resources that support staff to provide Best Care on the floors of our EDs.
We also hope that these resources and the project, promote open conversation about patient safety and quality care in our departments.
We invite staff to actively discuss the themes of the week with their colleagues and the leadership team. If you have an improvement idea we would like to hear about it.
