Primary Roles
- Reassessment of all adult patients in the high risk waiting room with priority given to Category 3 patients and patients who have exceeded their recommended ATS wait time after triage
- Providing comfort measures such as blankets and refreshments (as clinically appropriate)
Primary Workspace
- Emergency Department Triage
- High Risk Waiting Room
Quality and Safety
- Ensures the safety of patients and the environment by conducting regular safety checks
- Ensure appropriate Tier 3 PPE is adhered to throughout the shift
- Ensure patients waiting in this area are wearing the correct PPE to reduce patient to patient and patient to staff viral transmission
Communication
Facilitate shift handover –
- Triage Nurses
- Waiting Room Nurses (between shifts)
- ED NIC/ANUM
- ED Duty Consultant or Senior Registrar
- Risk Screening Tool
Escalation Plan
When to escalate
- Vital signs that exceed the Red and Orange Zone
- Patients who present distressed or in significant discomfort following analgesia
- Patients with an elevated BOC score at triage and are unsuitable for the High Risk Waiting Room
- Any patient that the Waiting Room Nurse is concerned or worried about
Who to escalate to
- Triage Nurses – first point of contact
- Nurse In Charge/ANUM
- ED consultant/Senior Registrar
Methods of Documentation and Reporting
- Vital signs must be documented on the ED Adult Flow Chart to enable track and trigger of abnormal vital signs.
- Tracking Screen – used to identify and track patients in the High Risk Waiting Room in need of reassessment after triage.
- EDIS clinical notes – all interactions including medications and procedures to be documented in clinical notes.
- EMR – Radiology/Bloods/Medications.
Measures of Success
- Timely re-assessment for all patients in the waiting room within the ATS Category Timeframes
- Cat 3 Patients seen within 30 minutes at or above 75%
- Improved re-assessment times for all patients in the waiting Room
- Improved Communication and better efficiency between the Waiting room Nurse and Triage Nurse/s
- Standard process for notes in Clinical Comments & Clinical notes
- Improved Communication and better efficiency between the Waiting Room nurse and ED Consultants/Registrars
- Increased use of Consult room and presence in the Adult and Paediatric Waiting areas
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Beds: 3 Adult TAR, 1 Paediatric TAR, 2 BAR, 1 BAU Interview Room, 3 AV Offload Cubicles, 1 Digital Imaging Suite
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Entry criteria: Triage – no criteria, BOC - 16-64 years (or by exception)
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Length of stay: < 120 minutes, BOC < 1 hour
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Clinical Care: ATS, Assessment, First Aid Streaming, Clerking, BOC – brief assessment and intervention of behaviours of concern
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Beds: 12 AM/PM - (0800 to 2300), 1 Ultrasound Suite, 1 - Digital Imaging Suite, 2 – Treatment/Plaster Rooms
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Entry criteria: > 18 years (or by exception)
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Length of stay: < 4 hours
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Clinical Care: To provide care to patients with simple injury or illness.
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Beds: 24 Adult Cubicles (24/7)
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Entry criteria: > 18 years (or by exception)
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Length of stay: < 4 hours
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Clinical Care: To provide care to adult patients who are acutely unwell, potentially unstable and complex. Fast Track provides care to patients with simple injury or illness.
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Beds: 4
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Entry criteria: Any patient requiring 1:1 care
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Length of stay : < 4 hours
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Clinical Care: Critically unwell. Require airway, respiratory, circulation support
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Beds: 9 Acute Cubicles (24/7) – 4 Fast Track (0800 to 2300)
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Entry criteria: < =16 years (or by exception)
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Length of stay: < 4 hours
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Clinical Care: Paediatric patients not requiring 1:1 resuscitation care
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Beds: 24 Beds. 1 Class N Negative Pressure Room
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Entry criteria: > 18 years (or by exception)
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Length of stay : 4 – 24 hours
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Clinical Care: Defined management plan and patient meets clinical pathways criteria
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Beds: 6 Beds - 4 Interview Rooms
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Entry criteria: > 18 years (or by exception)
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Length of stay : 4 – 24 hours
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Clinical Care: Extended assessment and clinical management for patient with high prevalence, low acuity MHAOD presentations
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Beds: 4 Beds - 2 Behavioural Assessment Rooms (BARs) – 1 Interview Room
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Entry criteria: > 18 years (or by exception), and BOC > 1
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Length of stay : 4 – 24 hours
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Clinical Care: Management, assessment and intervention of patient with acute behavioural presentations